Bed & Breakfast Claims
What should I do in the event of a claim?
- Contact the MMA Property Care Line
- Telephone: 0844 902 0789
- Fax: 029 2037 2265
- Address: PO Box 264, Cardiff, CF10 3ZX
Alternatively you can report your claim online by clicking here.
They will manage all aspects of the claim from the time it is reported.
- You will be asked to provide:
- Your policy number (stated on your policy document)
- Your name and home postcode
- Police incident number (if you are a victim of theft, malicious damage, vandalism or something is lost or damaged away from home)
- Approximate cost to replace/repair the item
- Do
- Take all reasonable precautions to prevent further injury, loss or damage
- Immediately inform the police of theft, malicious damage, vandalism or loss of money and valuables and obtain an incident number
- Supply all reports, certificates, plans, specifications, quantities information as required
- Send to us immediately any writ summons or other legal process issued or commenced you
- Send all documents you receive unanswered and without delay to MMA Property Care Line, PO Box 264, Cardiff CF10 3ZX
- Don’t
- Admit fault if you or any member of your family are being held responsible for injury or damage
- Negotiate admit or repudiate any claim without our written consent
- Dispose of any damaged items in case these require inspection. If in any doubt, please ask for our guidance.
How we settle your claim
- As long as the loss or damage is covered under your policy we will decide whether to settle a claim by either repairing or replacing property. Alternatively at our option we will pay the cost at which we can replace the item through our network of suppliers
- An amount for wear, tear and depreciation will be taken off
- We will take off the excess from the amount we agree to settle your claim. The excess will apply to each separate incident.
- The most we will pay is the sum insured shown in your schedule or policy
Click here for policy information