Commercial Vehicle Claims

What should I do in the event of a claim?

  • Call the MMA Motor Care Line on 0844 902 2220 They will manage all aspects of the claim regarding damage to your vehicle from the time it is reported
  • You will be asked to provide:
    • Policy number, your name / driver’s name
    • Vehicle make, model and registration number
    • Nature of incident
    • Police incident number if applicable (this is a requirement for theft claims
    • Accident police reference number (if police attended the scene)
  • Do
    • If your car is stolen call the police and obtain a crime reference. You will need a crime reference if you’re involved in an accident and the police attend the scene
    • Contact the MMA Motor Care Line to report the matter even if you don’t intend to make a claim
    • Ask the other drivers involved for their names, addresses and telephone numbers, name of their insurers and if possible their policy or certificate number
    • If involved in an accident, make a note of the vehicle registration numbers, make or model of, and any injuries or damage to other property
    • Send us any letters or documents you received in connection with an accident before you reply to them to Westwood House, Cross Lane, Marple, Stockport, SK6 7QD
  • Don’t
    • Discuss at the scene of an accident whose fault the accident seems to have been
    • Apologise or admit any fault or liability

How we settle your claim

  • We may choose to replace or repair your car or accessory or spare part or pay an amount up to the market value of your car or accessory or spare part at the time of loss or damage
  • If to our knowledge your car is the subject of a hire purchase or leasing agreement, any payment for loss of or damage to your car which is not made good by repair, reinstatement or replacement, may, at our discretion, be made to the owner whose receipt shall be a full discharge of our liability
  • Should your car become uneconomical to repair, if you pay your premium by the MMA instalment scheme, we will deduct any outstanding balance
  • We will also pay for the reasonable costs of protection and removal to the nearest repairers and delivery to you, at the address shown on the schedule, following a claim covered by the policy

Please send all documentation to Westwood House, Cross Lane, Marple, Stockport, SK6 7QD

Click here for policy information

 

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