Home and Profile Claims

What should I do in the event of a claim?

• Use our online claims notification system by clicking on the button below
  
  Online notification
  
  
• Call the appropriate phone number from the table below.
• You will be asked to provide:
• Your name
• Your policy number (stated on your policy document)
• Your home postcode
• Police incident number (if you are a victim of theft, malicious damage, vandalism or something is lost or damage away from home)
• Approximate cost to replace/repair the item

• Do
• Take all reasonable precautions to prevent further injury, loss or damage
• Immediately inform the police of theft, malicious damage, vandalism or loss and obtain an incident number
• Send all documents you receive unanswered and without delay to MMA Property Care Line, PO Box 264, Cardiff CF10 3ZX
• Don’t
• Admit fault if you or any member of your family are being held responsible for injury or damage
• Dispose of any damaged items in case these require inspection. If in any doubt, please ask for our guidance.

How we settle your claim

• As long as the loss or damage is covered under your policy we will decide whether to settle a claim by either repairing or replacing property. Alternatively at our option we will pay the cost at which we can replace the item through our network of suppliers
• An amount for wear, tear and depreciation will be taken off
• We will take off the excess from the amount we agree to settle your claim. The excess will apply to each separate incident.
• The most we will pay is the sum insured shown in your schedule or policy

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