Travel Claims

What should I do in the event of a claim?

• Call the appropriate phone number from the table below.
• You will be asked to provide;
• Your policy number (stated on your policy document)
• Your name
• Police incident number (if you are a victim of theft, malicious damage, vandalism or something is lost or damage away from home)
• Approximate cost to replace/repair the item

• Do
• Notify MMA Multi-trip Assistance immediately in the event of your hospitalisation, your intended repatriation for medical reasons or the need to curtail or extend your holiday or journey
• Notify any loss, theft or damage to luggage whilst in the custody of the carrier to the carrier and obtain a written report.
• Notify any loss or theft of personal luggage, money or valuables to the local police immediately and to the travel organiser representative if there is one.
• Obtain receipts for any expenditure which might be the subject of a claim
• If medical attention is required, a medical certificate must be obtained from the medical authority providing such treatment and detailing the nature of the illness or injury
• Keep all bank vouchers/travellers cheques details, currency conversion slips as they will be needed in the event of a claim for loss of money
• If your holiday or journey is extended or curtailed due to your injury or illness arising abroad, you will need to obtain a letter from the Medical Authority concerned confirming that the extension or curtailment is medically necessary.
• Don’t
• Admit fault if you or any member of your family are being held responsible for injury or damage

How we settle your claim

• As long as the loss or damage is covered under your policy we will decide whether to settle a claim by either repairing or replacing property. Alternatively at our option we will pay the cost at which we can replace the item through our network of suppliers
• An amount for wear, tear and depreciation will be taken off
• We will take off the excess from the amount we agree to settle your claim. The excess will apply to each separate incident.
• The most we will pay is the sum insured shown in your schedule or policy

Click here for policy information